I am a teacher at IIS G.Vallauri, an IT School in Fossano, Italy.
I am writing because we use extensively your tool for education.
Recently with the start of the new year, I created the teams and let the users join by link as usual.
Thing is I have some users that by joining, had their account reset and now have a different username
An example of this is the user @EmanuelePiola that now is @epiola2730
All students logged in using google authentication with credentials provided by the school.
Can anybody help on this matter and merge back the accounts?
Org Name: I.I.S. G. Vallauri - Fossano
Team Slug: 4b-sistemi-e-reti-2324
The accounts appear as 2 distinct accounts
While it’s possible to change the details of the account @epiola2730 (it is connected with the school google) the other account has a lock in the UI and the user can only login via username (I can reset its password though)