So I bought the Hacker product 9 months ago as I needed an Always On Discord bot and using UptimeRobot wasn’t reliable. It worked very well.
Then they replaced it with Core which doesn’t allow Always On and expected me to pay more just to receive the funcionality I had already paid for.
I contacted support, who basically told me “they’re working on it” with no time frame and no apologies, and when I said that I would be unsubsciribing due to the utter contempt they’re showing for their customers, I was essentially told to not let the door hit me on the way out.
I can’t believe a company would crap all over the people who are putting money into their pockets.
It’s pretty clear their only focus is on money, and all this spiel about training the programmers of tomorrow is just marketing spin.
Their arrogance and horrendous treatment of customers is breathtaking.