Support email working?

I’m sorry to make this post but I have sent a question through the help form in replit and then through support email and after 3 days i still don’t have any answer.
Is it working fine ? or maybe there are too many requests that the delays are long ?
It was a billing question, not so important, but I hope that if it was about a failing deployment or an important production question i could have a quicker answer or at least an answer to say that something is in progress.
Can you please help ? maybe @ShaneAtReplit or @soren ?

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Try sending another email, and try both emails (support@ and contact@). I’d assume that your emails might have slipped through their system.

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Please don’t ping staff who have not participated in the topic.