Re: My Repl was Unfairly Taken Down - #19
Same with my bug report: Chat Notif Icon In IDE blocked - Support / Bug Reports - Replit Ask
The team gets a lot of bug reports and can only fix them so quickly.
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But no one even acknowledged my post existed lol.
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Forgot not TL4+ cant view when somebody was assigned to a topic.
Somebody was assigned to the topic to fix it and stuff.
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Maybe Replit should use a better ticketing software where they can answer all tickets instead of having to switch to another page. I am not one to criticize but the response time is slower than Roblox’s it become very disappointing. This is proof that Replit needs more moderators and admins to handle both bug reports and appeals.
Edit:
Literally ask replit mods are 100x faster than the mods on the main site!
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Maybe if someone TL4+ sees a topic like mine they could post:
“Hey I know you have been waiting a while for a response but I just want to let you know we haven’t forgotten, and someone is assigned to your topic right now.”
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Thanks for this feedback (you too, @DistantShadows) ! We’re working now on an improved ticketing system, so stay tuned!
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Awesome, thank you so much! It feels lovely to have to guys listen to our feedback 
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Exactly, maybe a notice that hey we got your message would be nice after a couple of days
E.x
Hi, @JayAySeaOhBee14! I noticed that we haven’t responded to your ticket yet and would like to inform you that we are working on a fix. Thank you so much for your concern!
Replit Staff
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This is exactly what I would like to see from Replit.
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We do our best! I’ll share this feedback with our support team so they can take it into consideration as they plan for the next stages of our support workflow.
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I know this is “solved” but I wanted to quick chime in since a lot of what y’all are talking about is directly what I’m working on haha.
Just to directly respond to a few things here:
The team gets a lot of bug reports and can only fix them so quickly.
Correct but also I think we can do a better job communicating to folks when they report them. How quickly Replit can fix things isn’t something Support or folks here have a ton of control over. But our communication with y’all and then back to Replit engineering we can improve.
But no one even acknowledged my post existed lol.
I know that feeling. Feels bad.
This is exactly what I would like to see from Replit.
YES.
We’re working now on an improved ticketing system, so stay tuned!
Yes!
So basically, what we’re in the middle of internally is moving to a full on support ticketing system and the one we are beginning to implement directly integrates with Ask/Discourse. Meaning, posts here can create support tickets in it. Rules/automations/and prioritization in the central ticketing system then will apply to posts like the one @JayAySeaOhBee14 had.
That then gives us a bunch of options like the notifications being discussed here, but the bigger thing is support/bug/etc… posts here will be visible and prioritized in the same place as the other support requests we get. That should really help keep things from falling through the cracks.
I can’t say when this will all be done – it’s a chunk of work but we’re making progress.
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Re: Add a Topic bump button - #5 by JayAySeaOhBee14
Make a reply bumping it yourself? What is it, anyway? I’ll ping a staff member if they haven’t been pinged already
I did, multiple times. All I got was this:
But that was 29 days ago and the issue still happens.
I even made this topic about it:
Where I was assured someone was looking into it for me, but again, it has been a month since I last heard from them.
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The team gets a lot of reports so non-urgent ones especially super small ones like this are a very low priority compared to others.
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