Problem description:
Purchasing cycles with a credit card doesn’t work on gpay for a specific card, but the same card worked fine using gpay
Expected behavior:
Typing the credit card in using Stripe would work – as all credentials were the same.
A reasonable reason for decline other than “couldn’t validate” via stripe would have been helpful.
Actual behavior:
The payment went through on first attempt
Steps to reproduce:
Enter the USD card (from a Canadian Bank institution, but in USD).
Type in all the same valid credentions in stripe form.
It works! Instead of requiring re-doing in gpay option from a Mac.
Just had the issue again. Strip through Link when logged in results in error/can’t be authenticated.
Log-out, use GPAY with the same card and credentials… and it works. For logs, happened in the past ~3 minutes. It is 6:59am eastern time on December 12th. Using Desktop, Mac M1, Chrome Browser.
Hey there, we’re looking into this, but in the meantime, if you attempt another purchase, please double check your billing details, try deleting and reentering the card, or use another card if possible.