Can't change Replit profile picture

Support Bug Reports
1

Problem description:
I can’t upload on replit.com my profile picture.

Expected behavior:
The upload image box should pop up when I hover my current profile picture.

Actual behavior:
The “upload image” button does not appear.

Steps to reproduce:
I signed in using Google account via school account. I then went to the account page to upload my avatar but the “upload” field doesn’t work. Some of my classmates have updated their profile picture instead.

Bug appears at this link:
https://replit.com/account

Browser: Google Chrome v 118.0.5993.90 (64bit)
OS: Windows 11 22H2 build 22621.2428
Device (Android, iOS, NA leave blank):
Desktop app version (Avatar menu->“Version”) or NA:
Plan (Free, Hacker, Pro Plan): Free

1 Like
2

So when you hover on the image it doesn’t show this and you can’t click on it to open a popup either?
image

2 Likes
3

Yes exactly. Also, I noticed that if I add content to the bio and click the “Save Changes” button, the changes are not saved.

In fact, when I refresh the page, the bio disappears. :disappointed_relieved:

4

That is so weird. Both work for me.

1 Like
6

I’m uploading a video to this topic to show you what happens…

1 Like
7

Have you tried a cache refresh (Ctrl+Shift+R or Ctrl+F5)?

9

Yes, multiple times but it didn’t work.
I’ll try clearing my browser cache

This didn’t work either. Can I try something else? Thanks for your help :pray:

1 Like
10

You can always try a different browser or restarting your device. It could be a bug though and not user error/computer glitch.

2 Likes
11

Thank you for your answer. I tried changing the profile picture and bio from another browser (Opera GX) and from another device (my Android) but with the same result.

I thought of one thing: could my teacher have limited these functions? If so, I’ll ask him to confirm…

2 Likes
12

@francescomancuso If my eyes don’t deceive me, I see you have a shiny new profile picture now. May I ask how you resolved the issue?

1 Like
13

I don’t see a profile picture. We’re talking about mainsite Replit not Ask.
image
https://replit.com/@francescomancuso

1 Like
14

Oh my mistake. Let me take a look.

1 Like
15

@francescomancuso You are correct. I took a look at your profile internally and I can confirm the way your teacher setup your student Replit account limits the features available to students, including customizing your social profile. If you’re curious, this is often because they are adhering to privacy regulations and being compliant with industry standards (FAQ here).

You are always welcome to create your own personal Replit profile outside of the one your teacher is providing, but this current profile will likely be needed to participate in the education setting being provided to you (and do education-orientated tasks like projects and turning in assignments). Hope it helps!

2 Likes
16

Hi, thanks for your reply. :smile:
Tomorrow I will talk to my teacher to see if it is possible to unlock these options. However, I will not hesitate to create my own replit account once this one no longer exists.

I only have one doubt, I would like to transfer this username that I have “francescomancuso” to my personal account. It’s possible?

Thanks again for your help and support! :pray:

3 Likes
17

@francescomancuso You can’t transfer it, per se. You can attempt to rename it to try and free up the username, but you can only do this once and it’s possible it was already renamed to the current username.

However, it’s worth a shot. Otherwise, you may need to delete the account after you’ve completed your education series with your teacher, or choose a different username.

4 Likes
18

Ok, thank you for the answer

2 Likes
19

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