Cannot "Submit" for Support

Replit Help
1

Problem Description:
Every time I try to submit an account support request through the portal linked in the docs (i.e.: https://support-form.util.repl.co). I cannot access my account (which I’ve had for years) – either that or everything is missing though I suspect that is not the case as my handle seems to have changed.

Browser/OS/Device: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.4 Safari/605.1.15

Replit Profile: https://replit.com/@merhawiewoldezi

2

I am sorry to inform that your account does not exist! This could be the reason you were unable to submit a support form.

2 Likes
3

Hmmmm – I have emails referencing the handle for several years back (at least 4). I also have a receipt evidencing my payment for the Hacker level (with an end date in the future) - which is not shown in the account tied to my email. Do you know who I can reach out to to figure out what is going on?

6

Hey, check your email. I just responded to your ticket. We’ll get it sorted out!