Problem description:
Cannot purchase subscription
Expected behavior:
Clicking “Confirm Purchase” purchases a subscription
Actual behavior:
returns error “We are unable to authenticate your payment method. Please choose a different payment method and try again.” with both my debit card and credit card which both have funds
1 Like
Welcome to the community! You’re not the only one to have this issue recently. I don’t think anyone has fixed this bug yet.
I tried with my different credit cards to buy cycles and all of them got declined, its not funds issue as the cards have enough funds, It kept saying card declined. And looks like the website cannot accept any payment methods other than credit cards. I don’t know what to do now as I am entering a bot design contest and the deadline to enter is tomorrow and I will need to have my bot always on for at least 5 days and my cards are keeping getting declined:disappointed:
2 Likes
not-ethan
Split this topic
June 30, 2023, 8:39pm
3
jesse
July 5, 2023, 11:51pm
5
The payment problem was resolved. Thank you for flagging this.
4 Likes
system
Closed
July 12, 2023, 11:51pm
6
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